wajik Platform Privacy Notice

This page describes what we collect when you use wajik and how we keep that data protected. We at wajik collect personal information only when necessary to operate our platform, verify your account, process your deposits and withdrawals, and comply with local financial regulations. We do not sell your data to third parties, and we do not use your betting history to market unrelated products to you.

Our privacy approach is straightforward: we ask for your name, email, phone number, and identity document number so we can verify who you are. We store this information encrypted and access it only for account support, fraud prevention, or legal compliance. When you place bets on wajik — whether on Liga 1, live blackjack, Aviator slots, or Mobile Legends esports — we record those transactions for your account history and our internal record-keeping. You can view your entire transaction history anytime in your account dashboard.

This notice applies to all users who access wajik from supported jurisdictions, whether via our Android app, iOS browser, or desktop. If you have questions about how we handle your data, contact our support team.

What data we collect on wajik

We collect data in two categories: account information and transaction data. Account information includes your full name, email address, phone number, and identity document number. We require this to verify your identity when you open an account. We also store your password (encrypted), your preferred language, your account balance, and your login history. None of this information is optional — we need all of it to comply with KYC (Know Your Customer) regulations and to secure your account.

Transaction data includes every deposit, withdrawal, and bet you place on wajik. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the payment method, the amount, the date and time, and the confirmation status. When you place a bet on a football match during Liga 1 season, a live blackjack hand, a slot spin, or an esports market, we record your stake, your odds (if applicable), the outcome, and your payout or loss. This data is used to settle your bets, calculate your account balance, and create your transaction history.

How we use your data on wajik

We use your account information to verify your identity, process your deposits and withdrawals, settle your bets, and respond to your support requests. When you request a withdrawal, we verify that your withdrawal request matches your account details and that your balance covers the amount. We use your email and phone number to send you account notifications, withdrawal confirmations, and security alerts. We use your transaction history to compile your annual betting summary and to detect unusual activity that might indicate fraud.

We do not use your betting data to create marketing profiles, to target you with gambling-related advertising outside wajik, or to share your preferences with other companies. We do not analyze your betting patterns to predict your future behavior or to push you toward specific games. Your betting history remains private and is used only for your own account records and our internal compliance.

Data storage and third-party processors

We store your data on encrypted servers. These servers may be located outside your jurisdiction — your data may be stored in data centres in Southeast Asia or elsewhere where we operate our platform infrastructure. By using wajik, you acknowledge that your data may be stored outside your home country. We apply the same security standards to data stored anywhere, regardless of location.

We use third-party payment processors to handle deposits and withdrawals. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or a bank like local payment, online payment, e-wallet, or mobile banking, we share your payment details with those payment providers to complete the transaction. We do not store your credit card number or full bank account number on our servers — payment processors handle that information directly. These processors are contractually obligated to keep your data confidential and to use it only for payment processing.

Your rights regarding your data on wajik

You have the right to access your personal data, request correction of inaccurate information, and request deletion of your data subject to legal limitations. If you want to review what data we hold about you, contact our support team with your account details. We will provide a summary of your personal information within ten business days. If you believe any information is inaccurate, we can update it after verification.

You may also request that we delete your account and associated data, though we may retain transaction records for regulatory compliance or dispute resolution. Deletion requests take effect within thirty days, and you cannot reactivate a deleted account. We may also retain anonymized data (data stripped of your identifying information) for internal analysis and product improvement.

Cookies and tracking on wajik

We use cookies to keep you logged into your wajik account and to remember your preferences (language, theme, notification settings). These cookies are essential for the platform to function — without them, you would need to log in every time you refresh the page. We do not use third-party tracking cookies or analytics services that follow you across the internet. We do not track your browsing history outside wajik.

You can control cookie settings in your browser. If you disable all cookies, you will not be able to stay logged into wajik, but you can still log in manually each time. We do not require you to accept non-essential cookies to use our platform.

Security practices on wajik

We encrypt your password and all sensitive data using industry-standard encryption (SSL/TLS). We do not store your password in plain text — when you log in, we verify your entry against an encrypted version we hold on file. If you forget your password, we send a password-reset link to your registered email or phone number. You use that link to create a new password. We never ask you for your password via email or chat.

We monitor your account for unusual activity. If we detect logins from unexpected locations or multiple failed login attempts, we may freeze your account temporarily and contact you for verification. We also scan for signs of fraud — unusual betting patterns, rapid account changes, or withdrawal requests that don't match your history. If we suspect unauthorized access, we will contact you immediately and help you regain control of your account.

Data retention and deletion

We retain your account information for as long as your account is active. If you close your account, we retain transaction records and other account data for a minimum period to comply with financial regulations and to resolve any disputes. After that period, we delete or anonymize your data. Some information (such as anti-fraud records) may be retained longer if necessary to prevent fraudulent activity.

If you request data deletion before closing your account, we will remove personal information where possible, but we may retain anonymized or aggregated data for platform analysis. We cannot delete information that is required by law to keep (such as transaction records for financial regulators).

Contact us about your privacy

If you have questions about how we handle your data, want to request access to your information, or have concerns about your privacy on wajik, contact our support team. We respond to privacy requests within ten business days. Our support team can assist users from Jakarta, Surabaya, Bandung, Medan, and other supported jurisdictions. We are committed to handling your data securely and transparently.